"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a highly competent and service-oriented Guest Service Agent (GSA) to join our Front Office team. As the primary point of contact for our guests, you will be responsible for ensuring exceptional service and creating positive experiences that align with our organization's standards.
- Professionally greet and check-in guests, ensuring a seamless and efficient arrival process
- Address guest inquiries, requests, and complaints with utmost professionalism and urgency
- Execute check-out procedures, including accurate billing and secure payment collection
- Liaise effectively with other departments to fulfill guest requirements and resolve issues promptly
- Maintain comprehensive knowledge of hotel services, local attractions, and events to provide accurate information
- Manage reservations, room allocations, and special requests with precision and attention to detail
- Uphold the highest standards of organization, cleanliness, and presentation at the front desk area
- Perform essential administrative tasks, including generating reports and maintaining accurate records
- Collaborate effectively with team members to consistently deliver superior service standards
- Strictly adhere to all hotel policies, procedures, and safety protocols
Qualifications
- Diploma or degree in Hotel Management or related field, with customer service experience (hospitality industry preferred)
- Excellent communication, interpersonal, and problem-solving skills
- Proficiency in hotel management software (Opera preferred) and Microsoft Office suite
- Ability to multitask and work efficiently in a fast-paced environment
- Fluency in English; knowledge of additional languages is a plus
