Chloé STYLIST
A Chloe STYLIST is An ambassador of the Maison, in charge of welcoming every guests into the Chloe family.
He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
A CHLOE STYLIST is:
- A Client Relationship owner
o Delivers exceptional Customer Service and Takes pride in Developing long-term relationships.
o IS AWARE OF CRM targets and actively engages in all actions to reach them.
o IMPLEMENTS personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
o Consistently CAPTURES client data and takes notes of ALL qualitative information.
o knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.
- An omnichannel business partner
O Has at heart to OFFER EXCELLENT CUSTOMER SERVICE and DELIVERs STRONG business performance.
o Uses all omnichannel services available to grow sales.
o Is aware of store and individual SALES AND KPIS targets and actively engages in all actions to reach them.
o Actively completes trainings and participates in ALL commercial activities set by the SM/ASM /HO.
o Consistently works to achieve given sales, KPIs and CRM targets.
O IS aware of local trading environment and competitors ‘activities.
- AN OPERATIONS EXCELLENCE supporter
O ENSUREs IMPECCABLE STORE environment, BOH and grooming at any time of the day and supports colleagues and managers.
o Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time.
O IMPLEMENTS ALL GUIDELINES RELATED TO STORE AND BOH MANAGEMENT AND participates in inventories.
o SupportS after sales clients and follows up to ensure IMPECCABLE AFTER SALES SERVICE.
o ComplIES with ESTABLISHED RICHEMONT POLICIES AND STANDARDS.
WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS,
WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.
