Who Are We❓
Step into the world of Mrsool where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.
What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery no matter how far or remote the location may be.
But don’t just take our word for it Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.
Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.
The Job in a Nutshell💡
We’re looking for a LAAS Operations Specialist (B2B) to join our team in Riyadh. In this role, you’ll be at the core of Mrsool’s transformation into a Logistics-as-a-Service provider. As an operations expert, you’ll take full ownership of launching and managing client operations ensuring readiness, execution quality, and ongoing service stability.
You’ll collaborate closely with commercial, product, and logistics teams to deliver tailored operational workflows, resolve real-time issues, ensure SLA compliance, and maintain strong relationships with our partners. From onboarding to invoice validation and performance tracking, your role is essential to delivering a smooth and scalable LAAS experience.
If you're ready to build, optimize, and own high-impact operations, we’d love to hear from you. Apply today!
What You Will Do💡
- Launch and manage daily operations for newly onboarded LAAS clients, ensuring seamless activation and service continuity.
- Act as the primary point of contact for internal teams (product, logistics, support, finance) to resolve operational issues and align on execution.
- Monitor SLA performance, analyze service gaps, and implement corrective actions to maintain high-quality standards.
- Oversee order verification, invoicing accuracy, and compliance with commercial agreements.
- Support supply planning by coordinating with fleet and logistics teams to ensure sufficient capacity and performance coverage.
- Track operational KPIs, generate performance reports, and contribute to continuous improvement initiatives.
- Escalate critical issues with structured data and recommendations to ensure fast resolution and partner satisfaction.
Requirements
What Are We Looking For❓
- 2–4 years of experience in operations, logistics, or supply chain preferably in tech-driven or on-demand service environments.
- Strong problem-solving skills with the ability to act quickly and decisively in fast-paced situations.
- Solid understanding of B2B operational workflows, SLAs, and client management.
- Hands-on experience working with operational dashboards, Excel/Google Sheets, and internal ticketing or order management systems.
- Excellent coordination and communication skills across cross-functional teams.
- Detail-oriented mindset with strong accountability and ownership.
- Proficiency in both Arabic and English is essential.
- Bachelor’s degree in Business, Industrial Engineering, Logistics, or a related field.
Benefits
What We Offer You❗
- Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
- Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission/ incentive structure, rewarding your achievements.
- Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
- Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.
- Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.
