Company Description
Tech for People Unlocks the Future
At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.
With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.
Devoteam Culture & Values:
True innovation is born from a powerful culture, fused with meaningful values.
Culture:
Fair and courageous
Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.
Ambition and results
Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.
Learning and innovating
Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.
Caring and sharing
A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.
At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers,
Values:
1. Respect
2. Frankness
3. Passion
Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.
To know more about us, please visit: www.devoteam.com
Job Description
Summery
We are looking for a Technical Lead to manage the implementation and technical execution of ServiceNow Governance, Risk, and Compliance (GRC) modules, including Risk Management, Policy and Compliance, Audit Management, Third-Party Risk Management (TPRM), and Business Continuity Management (BCM). This is a hands-on leadership role requiring deep technical knowledge of the ServiceNow platform and the ability to lead a team of developers and work with business stakeholders.
Key Responsibilities
- Lead technical design and architecture of ServiceNow GRC modules.
- Translate business requirements into secure, scalable ServiceNow solutions.
- Drive configuration, scripting, and integration efforts.
- Conduct code reviews, ensure best practices, and maintain high-quality standards.
- Collaborate with cross-functional teams, including risk, compliance, security, audit, and IT.
- Lead agile ceremonies (standups, planning, retros) and manage sprint deliverables.
- Mentor ServiceNow developers and administrators.
- Troubleshoot complex issues and provide ongoing technical support.
- Monitor platform performance and identify opportunities for optimization.
Qualifications
- 7+ years of hands-on ServiceNow development experience.
- 3+ years working with ServiceNow GRC modules.
- Demonstrated experience as a technical lead in GRC implementations.
- Strong knowledge of JavaScript, Glide APIs, Flow Designer, and IntegrationHub.
- Proven ability to manage technical teams and complex deployments.
- Excellent communication, leadership, and stakeholder engagement skills.
- Familiarity with data governance and regulatory frameworks.
Preferred Certifications
- ServiceNow Certified Implementation Specialist – Risk and Compliance.
- ServiceNow Certified Implementation Specialist – BCM.
- ServiceNow Certified Application Developer.
- ServiceNow Certified System Administrator.
- ITIL v4 Foundation (preferred).
- CRISC or equivalent GRC/security certification (a plus).
Additional Information
Business Unit: Cyber Trust BU
Level: Senior - Managerial Level
