Key Responsibilities:
Support Process Excellence:
Assist with process mapping, documentation, and improvement initiatives for key service delivery areas (escalations, onboarding, SVR, renewals, cash collection, and more).
Data Analysis & Reporting:
Help gather, analyze, and visualize service metrics and KPIs, including building dashboards and real-time reports to inform leadership and drive action.
Automation & Innovation Projects:
Contribute to the design, testing, and deployment of automation tools (e.g., for compliance, collections, renewal alerting), and support research into AI-enabled solutions.
Governance & Stakeholder Engagement:
Support the preparation of governance reviews, stakeholder maps, reference case studies, and change management plans.
Playbook Development:
Participate in codifying and improving playbooks for best practice delivery, escalation, and customer success routines.
Industry & Customer Research:
Research industry trends and best practices in digital service delivery, process automation, and customer engagement.
Communication & Collaboration:
Prepare materials for management reviews, executive presentations, and internal communications to drive adoption of new ways of working.
Qualifications:
Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Information Systems, Engineering, Computer Science, Data Science, or a related discipline.
Demonstrated interest in digital transformation, process excellence, analytics, and technology-driven change.
Strong analytical skills and ability to work with data (Excel/Sheets required).
Proactive, detail-oriented, and comfortable working on multiple concurrent projects.
Effective communicator (English proficiency required; Arabic or French is a plus).
Collaborative and resourceful, with a genuine appetite for learning and innovation.
What You Will Gain:
Direct exposure to digital transformation and innovation projects at one of the world’s leading tech companies.
Hands-on experience with automation, dashboarding, and operational analytics tools in a live business environment.
Opportunity to learn from and work alongside senior leaders in service delivery and transformation.
Mentorship, structured feedback, and potential for career development within Oracle.
Join us and help shape the future of service excellence at Oracle MEA!
Career Level - IC0
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
