Senior Project & Service Delivery Lead

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

Motorola Solutions is seeking a highly motivated and experienced Senior Project & Service Delivery Lead for a major software project deployment in Saudi Arabia. This is a unique opportunity to lead a critical project for a valued customer, encompassing the successful implementation, testing, acceptance, and ongoing warranty and maintenance services; to ensure long-term customer satisfaction.

The Senior Project & Service Delivery Lead is the focal point for all delivery and support aspects as follows:

System Integration:

Lead the deployment, integration, testing, and acceptance of various hardware, software, and network systems to create a seamless and efficient solution. Collaborate with various technical teams, including system engineers, developers, and network specialists. Ensure all components of the solution work seamlessly together, adhering to contractual deliverables while following internal best practices.

Project Management:

Responsible for the end-to-end delivery of the project, ensuring it meets all contractually agreed scope, timelines, quality, and budget parameters. This includes leading project team resources, project scope, financials, and schedule effectively. Beside this, you have to utilize project management tools and methodologies to forecast financials, track progress, identify risks, mitigate challenges, and initiate change requests. Lastly it is key to ensure proper stakeholder management, internally and externally, and conduct project reviews and reporting throughout the lifecycle of the contract.

Customer Management:

Serve as the primary point of contact for a very large and strategic customer. This means building and maintaining strong relationships and proactively identifying and addressing customer needs and concerns. You need to facilitate effective communication and collaboration with the customer throughout the project lifecycle. Finally you will act as a key internal and external relationship interface for the quality of the product and our services, the introduction and progression of enhancements, and act as a key customer conversational partner for future directions, aligned with the overall Motorola Solutions strategy.

Post Project Support:

Lead a smooth handover from project delivery to sustainment operations at our M&SS organization within Motorola Solutions. Manage the ongoing warranty and maintenance services, proactive and reactive maintenance, ensuring system operability and service level agreements at contractual commitments. For this you need to implement comprehensive support processes, based on current Motorola processes, tools and guidelines, including incident management, problem resolution and knowledge management. You have to ensure that the customer receives timely and effective support for deployed systems, while you proactively identify opportunities for system enhancements and future growth.

Team Management:

Lead, mentor, and motivate a team of SI and M&SS professionals. This means effectively delegating tasks and responsibilities, fostering a collaborative and productive team environment, and providing guidance, training, coaching, and development opportunities to the team members. It will be essential to build a strong team culture that is focused on customer centricity and high performance to drive an efficient collaboration between remote and local teams.

Financial and Contract Management:

Manage effectively the project financials, including revenue, cash collection, and budgets; ensuring costs are controlled and aligned with the approved pro forma P&L statement, revenue is accurately forecasted and recognised, and cash flow is managed as per plan. This includes tracking the project expenditures and monitoring financial performance, identifying cost-saving opportunities and implementing them to optimize project profitability. Beside, it is imperative for the role to ensure all legal and taxation compliance of all our products and services according to local and international laws and rules.

Basic Requirements

Essential:

• Engineering degree / equivalent education or experience in telecommunication technology

• Minimum of 5 years of practical experience in the area of systems implementation and project management or systems level service delivery or equivalent knowledge; with an understanding of commercial mobile / cellular network rollouts

• 5 years experience in leading project teams remotely and locally, and/or leading service management teams in delivering ongoing maintenance programs and achieving customer satisfaction

• Demonstrated delivery of large IT and/or software projects

• A demonstrated understanding of the unique needs and expectations of clients in the Saudi Arabian market

• Management capability with organizational talent and strength to enforce decisions by taking cultural differences into consideration

• Ability to build up heterogeneous project teams, to develop and motivate them

• Ability to work with local and remote teams and integrate their efforts to drive expected results

• English language proficiency.

It will also be beneficial (not mandatory) if you have:

• Experience with at least one of the following: public safety communications systems, cellular infrastructure, military communications, civil construction or IT networks

• A certificate in one of the following is a plus: PM Masters Certificate, PMP, Certified Associate in Project Management (CAPM), ITIL and Service management certificates

• Arabic language proficiency.

Personal Attributes

• Excellent communication skills (verbal, written, and presentation)

• Ability to explain complex information to all levels of internal and customer staff

• Outstanding customer relationship skills

• Effective stakeholder management skills

• Ability to engage, negotiate and influence at all levels

• Ability to manage a P&L & to make accurate financial forecast

• Ability to manage and build a pipeline of services opportunities

• Excellent time management skills

• Ability to plan, prioritize and meet strict deadlines

• Strong business acumen and interpersonal skills

• Capable of working through commercial issues and recommend courses of action

• Strong analytical, problem-solving and conflict resolution skills

• Ability to articulate ideas clearly and concisely

• Ability to interpret and manage budgets

• Ability to close contract variations

• Self-motivated

• Integrity.

Other requirements

• Successful applicants will be required to pass a security clearance as defined in the contract

• Ability to travel on a regular basis, often on short notice mainly within Saudi Arabia, at times internationally.
  

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.