(Saudi National Only)
Grade: 05
Location: Dammam
Advert closing: 04/08/2025
Responsibilities
To operate and support network services ensuring optimum service availability and performance. Meet agreed SLAs, customer requirements and contractual agreements.
Technical:
- Involved with installation, maintenance, troubleshooting and administration of existing or future network infrastructures.
- Interface with vendors to ensure appropriate communication and issue resolutions.
- Perform routine health checks and preventive measures on assigned systems.
- Monitor the network and report network failures or degradations to more senior team members and the direct manager.
- Run proof of concept deployment and troubleshoot issues to identify and address root causes.
- Follow and maintain ISE network operations and security standards.
- Work on maintaining technical expertise in all areas of network components in operation.
Administrative:
- Actively collaborate with other groups in IT Operations to support projects and day-to-day operations.
- Proactively and effectively communicate status, plan-of-action and resolution of reported issues.
- Consistently provide internal and external customers and technology partners with quality support experience.
- Effectively manage case escalations to the Network Operations Manager while maintaining customer communications.
- Provides assistance and guidance to junior team members.
Documentation:
- Maintain ISE’s operational documentation up to date
- Generating technical documentation and guide manuals
Job Requirements:
- A minimum of 7 years’ experience in network design, deployment and operations.
- Fluent in Arabic and English
- Bachelor’s degree in IT, Computer Science or a similar field as a minimum.
- CCNP Certified.
SAUDI NATIONAL EMPLOYEE BENEFITS
In return for the required high levels of commitment and hard work you will receive a competitive salary and benefits package, including a generous leave and leave allowance, a full health care scheme and access to discounted gym membership.
ISE
International Systems Engineering (ISE), established in 1988, is part of BAE Systems’ global portfolio. For over 30 years.
International System Engineering (ISE) is a trusted provider in delivering secure mission-critical solutions, services and cutting-edge technologies. ISE products portfolio includes Cybersecurity, Secure Infrastructure/Cloud Management, Secure Network & Domain Management, Application Support & Development, End User Computing & Support, and IT Service Management.
Aligned with the Kingdom’s national objectives, ISE is committed to investing in local talent, advanced technologies, and strong partnerships with both international and local suppliers. Our efforts continues to grow in line with Saudi Vision 2030 in improving national capabilities in high technology areas and contribute to building a highly skilled, inclusive, and future-ready team.
Note: All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals. If you are Ex-military, you MUST submit your end of service certificate with your application. We aim to complete the assessment and selection process within 3 weeks from closing date.
