Job Purpose:
We are looking for a skilled and proactive OpenShift Support Engineer to join our cloud infrastructure team. The ideal candidate will have hands-on experience in managing OpenShift clusters, deploying containerized applications, and providing end-to-end platform support. This role requires strong technical knowledge of Kubernetes and OpenShift, with a focus on ensuring system reliability, performance, and security. The engineer will collaborate closely with development, DevOps, and infrastructure teams to support scalable and resilient containerized environments.
Key Responsibilities
- Manage and maintain Red Hat OpenShift clusters to ensure high availability, performance, and reliability.
- Deploy, monitor, and troubleshoot containerized applications and services using OpenShift and Kubernetes.
- Continuously monitor cluster health, performance, and capacity; implement optimization strategies as needed.
- Collaborate with development teams to deploy, scale, and manage microservices-based applications.
- Configure and maintain critical platform integrations such as NTP, LDAP, and storage solutions for persistent data.
- Implement and maintain robust security practices, including vulnerability patching and access controls for OpenShift environments.
- Automate operational tasks using scripting (e.g., Bash, Python) and infrastructure as code tools such as Ansible and Terraform.
- Support backup, disaster recovery, and failover solutions for containerized workloads.
- Perform regular upgrades and patching of OpenShift components and dependencies.
- Troubleshoot issues related to networking, storage, and application performance in containerized environments.
- Participate in capacity planning, performance tuning, and platform optimization initiatives.
- Evaluate third-party tools and plugins to enhance cluster capabilities and improve operational efficiency.
- Maintain accurate and comprehensive documentation, including SOPs, best practices, and troubleshooting playbooks.
- Stay updated with the latest developments in OpenShift, Kubernetes, and container orchestration technologies.
Required Skills & Qualifications
- Education
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Experience:
- Preferred banking experience
- 4+ years of experience in private cloud infrastructure engineering or similar roles.
- Proven track record of managing large-scale private cloud environments
- Technical Expertise:
o Proven experience managing OpenShift clusters in a production environment.
o Strong troubleshooting skills for Kubernetes, OpenShift, and containerized workloads.
o Hands-on experience with NTP and LDAP configuration in OpenShift.
o Solid understanding of container networking, storage management, and performance monitoring.
o Experience implementing security best practices for containerized environments.
o Ability to collaborate cross-functionally with DevOps, development, and infrastructure teams.
o Familiarity with disaster recovery, backups, and high-availability design.
