The role is based in the Firm’s Security Services business. The Security Services business delivers investor solutions to help institutional client protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. We support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions. Our global clients include; Asset/Fund Managers, Asset Owners, Bank and Broker-Dealers, Hedge Funds and Alternative Investors, Insurance and GSEs (Government Sponsored Enterprise)
The Client Facing Team play a vital role in the day to day management of the Custody Middle Office. The Client Facing Team act of single point of contact for client’s in respect of their Trade, Cash and Asset Servicing enquiries and likewise the Team performs client outreach, on behalf of the various Operational Teams. Key focus areas for the role are proactivity, responsiveness, knowledge and drive for excellence.
Job responsibilities
- Work a part of a global Client Facing team providing direct support across a wide variety of products and markets
- Build strong internal and external working relationships and partnerships with JPM clients and operational teams to ensure we provide a best in class service offering
- Provide value add client service and operational subject matter expertise for Asset Servicing, Cash, FX and Trade enquiries.
- Perform root cause analysis of Asset Servicing (COAC's and Income), Cash, FX and Trade issues / enquiries for internal and external stakeholders and review opportunities to encourage them to utilise JPM offered products for self-serviceable opportunities.
- Identify opportunities to reduce client enquiries, improve client STP rates for cash, FX, Asset Servicing and trade instructions, manual fax reduction / any bespoke client processes
Required qualifications, capabilities, and skills
- Self-motivated, flexible, innovative, adaptable and analytical
- Excellent prioritisation, planning, organisational and time management skills
- Excellent interpersonal skills, confident at interacting with and communication with internal and external parties
- Some industry/product knowledge in Trades, Cash or Asset Servicing would be advantageous
- Ability to multitask and work in a fast paced environment essential
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