Job Description:
- We are looking for an experienced Calypso Stream Lead to strengthen our team in running maintenance project.
- You will be responsible for first-line technical and functional support of the Calypso application and associated technical services.
The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.
- Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
- Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
- Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.
- Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible
- Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.
- Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
- Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.
- 10-15 years of working experience in Calypso Technical Support Analyst role.
- Calypso technical knowledge and functional knowledge is a must.
- Responsible to elaborate requirements, work with development teams to develop the requirements.
- Production implementation and post-production support.
- Exposure to Oracle databases including working knowledge of SQL.
- Strong problem-solving skills and experienced in providing support in a fast-paced environment.
- Communicate status and report issues to the team leader.
- Ability to document and explain complex processes and concepts
- Strong stakeholder management skills
- Ability to work in a team.
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