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Job Description
We are seeking a highly organized and customer-focused Reservation Supervisor to join our team in AlUla, Saudi Arabia. As a Reservation Supervisor, you will play a crucial role in managing our reservation department, ensuring exceptional guest experiences, and maximizing revenue through efficient booking processes.
- Oversee and manage the daily operations of the reservation department
- Train, mentor, and supervise reservation agents to maintain high service standards
- Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
- Analyze booking trends and occupancy rates to optimize revenue and pricing strategies
- Collaborate with other departments to ensure seamless guest experiences
- Handle complex reservation inquiries and resolve guest issues promptly
- Generate and analyze reports on reservation performance and key metrics
- Stay updated on industry trends and competitor offerings to maintain a competitive edge
- Ensure compliance with all relevant hospitality regulations and standards
- Participate in cross-functional projects to improve overall hotel operations
Qualifications
- Proven experience in hotel reservations, with at least 2-3 years in a supervisory role
- In-depth understanding of hotel operations and reservation management systems
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Detail-oriented with a focus on accuracy and efficiency
- Proficient in data analysis and report generation
- Ability to make quick, informed decisions in a fast-paced environment
- Customer-centric approach with a commitment to guest satisfaction
- Proficiency in Microsoft Office Suite and reservation management software
- Bachelor's degree in Hospitality Management or related field preferred
- Multilingual skills are a plus, with fluency in English required
- Flexibility to work varying shifts, including weekends and holidays
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
