Working at Freudenberg: We will wow your world!

Responsibilities:

• Review and verify customer purchase orders, ensuring compliance with EagleBurgmann offer and contractual requirements.
• Coordinate with engineering, production, and procurement teams across various EagleBurgmann entities globally to track order progress and resolve any delays.
• Ensure accurate and timely delivery of mechanical seals and Supply Systems.
• Assist in resolving any post-delivery technical issues, failures, or warranty claims.
• Act as the primary point of contact for customers regarding post-order support.
• Provide regular updates on order status, delivery schedules internally and to customers.
• Ensure customer satisfaction by addressing concerns promptly and effectively.
• Maintain records of customer interactions, like preparing an MoM after customer visits.
• Gather customer feedback and collaborate with engineering team for product improvements.
• Identify process inefficiencies and suggest improvements for better order execution and delivery.
• Stay updated on industry trends.

Qualifications:

• Bachelor’s degree in mechanical engineering.
• 3-5 years of experience in customer support, order execution, for mechanical seals, rotating equipment.
• Experience with API 682, ANSI, and other sealing system standards is a plus.
• Ability to read engineering drawings, P&IDs, and technical specifications.
• Strong communication and customer service skills.
• Problem-solving and analytical abilities.
• Ability to work independently and manage multiple priorities under pressure.
• Willingness to travel for customer visits and training sessions.
• Proficiency in MS Office.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.