Order Taker (Only Saudis)

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Al Khobar

Description

Key Responsibilities

• Coordinate with Waiter/ Waitress & Minibar Attendant.
•   Display excellent conversation skills and selling techniques at all times.
•  Responsible to take orders via telephone and ensure correct posting in POS system for communication to the service and kitchen department.
•  Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
•  A courteous, professional and efficient service is provided at all times.
•  All duties and tasks are performed as per the tasks required at the outlet.
•  Be knowledgeable of all services and products offered by the hotel.
•  Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
•  Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
•  Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
•   Ensure that the place of work and surrounding area is kept clean and organized at all times.
•  Successfully perform opening and closing procedures established for the assigned outlet
•  Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
•  Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
•  Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
•  Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
•  Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
•  Undertake reasonable tasks and secondary duties as assigned by the Department Head.
•  Respond to any changes in the department as dictated by the hotel management.
•  Assist in carrying out scheduled inventories of products and operating equipment.
•  Perform any other assigned reasonable duties and responsibilities as assigned. 
•  Projecting at all times a positive and motivated attitude and exercise self-control.
•  Having a complete understanding of the monthly profit and loss statement of the department.
•  Be able to lead the service and act as a role model to the team.
•  Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
•  Fully understand the concept of the outlet and be able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
•  Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.