As a Lobby Ambassador at Millennium Hail, you are tasked with providing a warm and friendly welcome to guests, ensuring a gracious departure, and consistently delivering efficient and courteous service. Your responsibilities include embodying the company's service standards and fostering positive interactions with guests.
Key Job Responsibilities:
- Offer consistently professional, friendly, warm, and engaging service to all guests.
- Be readily available as a point of contact for guests at all times.
- Actively engage with guests, representing the cultural connection initiatives and creating positive interactions at the coffee and refreshment station.
- Play a crucial role in upholding service standards by welcoming guests at the hotel entrance, escorting them to the check-in point, assisting those in queues, greeting guests during breakfast, and bidding farewell to departing guests.
- Utilize technology such as the Tablet Registration tool to efficiently register guests while they await check-in.
- Provide personalized service and attention to all guests, with a focus on VIP guests, and loyalty program members.
- Maintain effective communication with various departments to ensure seamless service delivery.
- Proactively meet arriving guests at the main entrance and offer assistance upon their exit from transportation.
- Extend assistance to all guests entering the lobby.
- Identify revenue opportunities, such as taking restaurant reservations and promoting sales leads.
- Stay informed about the hotel and local services, providing information and responding to guest queries.
- Promptly and pleasantly address any guest queries or concerns.
- Stay updated on special offers, promotions, and packages at the hotel, promoting them to guests as appropriate.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
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