Are you a proactive and analytical professional with a passion for client service and relationship management? We are seeking a dedicated EH&B Claims Executive to join our team at our Riyadh head office. This full-time role offers an excellent opportunity to support our client relationship management efforts within the Employee Health & Benefits (EH&B) Claims department. If you possess strong communication skills, analytical capabilities, and a proactive problem-solving approach, we welcome you to contribute to our commitment to client satisfaction and operational excellence.
- Serve as a primary point of contact for clients, addressing inquiries and resolving issues promptly to ensure a positive client experience.
- Analyze client data and feedback to identify trends, insights, and opportunities for enhancing service delivery and client engagement.
- Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
- Collaborate closely with cross-functional teams, including sales, marketing, and operations, to ensure client needs are aligned with company offerings and strategic initiatives.
- Maintain accurate records of client interactions, feedback, and action items within the CRM system to ensure continuity and accountability.
- Bachelor’s degree in Business Administration, Finance, or a related field.
- 0-1 years of experience in client relationship management, customer service, or a similar analytical role.
- Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
- Excellent verbal and written communication skills, with a focus on relationship building and stakeholder influence.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A dynamic, inclusive work environment that values diversity and innovation.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
