اقتراحات البحث:

مطلوب فورا
accountant
محاسب
barista
موظف استقبال
عمل عن بعد
civil engineer
draftsman
electrical engineer
دوام جزئي
نساء
finance manager
موارد بشرية
Riyadh
Dammam
المنطقة الشرقية
منطقة الرياض
Jeddah
منطقة مكة المكرمة
Tabuk
منطقة القصيم
Al Jubayl
Medina
منطقة تبوك
منطقة المدينة المنورة

Duty Manager

Marriott International
السعودية
دوام كامل
منذ يومين
Additional Information
Job Number25128340
Job CategoryRooms & Guest Services Operations
LocationLe Meridien Medina, Said Bin Al Aas, Al Jamiah, Almadinah Almunawwarah, Saudi Arabia, Saudi Arabia, 42351
ScheduleFull Time
Located Remotely?N
Position Type Management


JOB SUMMARY


Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.


CANDIDATE PROFILE


Education and Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.


CORE WORK ACTIVITIES


Supporting Property Operations and Guest Relations Needs

  • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  • Communicates any variations to the established norms to the appropriate department in a timely manner.
  • Sends copy of MOD report to all departments on a daily basis.
  • Strives to improve service performance.
  • Ensures compliance with all policies, standards and procedures.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


Supporting Profitability Goals

  • Understands and complies with loss prevention policies and procedures.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.


Managing the Guest Experience

  • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
  • Empowers employees to provide excellent customer service.
  • Provides immediate assistance to guests as requested.
  • Serves as a leader in displaying outstanding hospitality skills.
  • Sets a positive example for guest relations.
  • Responds to and handles guest problems and complaints.
  • Ensures employees understand customer service expectations and parameters.
  • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Records guest issues in the guest response tracking system.


Assisting Human Resources Activities

  • Participates as needed in the investigation of employee and guest accidents.
  • Observes service behaviors of employees and providing feedback to individuals.
  • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Ensures employees are cross-trained to support successfully daily operations.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
  • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

حفظ تقديم
الإبلاغ عن وظيفة
توصيات وظائف أخرى:

Associate Business Manager

The Flaavours
Dammam, المنطقة الشرقية
٧٬٠٠٠ ر.س.‏ - ٩٬٠٠٠ ر.س.‏
#hiring Business Manager for #Saudi #KSA Experience - 3-10 years (max 4yrs of experience) Notice - Immediate/30days Salary - 7000...
منذ أسبوع

Restaurant Manager / Cafe Manager (Non Arabic)

Global ME Recruitment Network
Riyadh, منطقة الرياض
٥٬٠٠٠ ر.س.‏ - ٦٬٠٠٠ ر.س.‏
  • How many years of experience u have working as a Restaurant...
  • Kindly mention your expected salary ...
منذ أسبوع

Front Office Duty Manager

IHG
السعودية
We’re looking for a proactive and experienced Front Office Duty Manager to oversee front office operations during assigned shifts...
منذ يوم

HR Manager

مجمع عيادات طبية
Jeddah, منطقة مكة المكرمة
Job Announcement We are a medical clinic currently looking to fill the following position: Human Resources Manager (HR Manager)...
منذ 5 أيام

Senior Manager - Marine & Coastal

Menasa & Partners
Riyadh, منطقة الرياض
We are seeking a Senior Manager - Marine & Coastal to work for a leading client entity based in Riyadh This is a technical and...
منذ أسبوعين

ICT Manager

WSP
Riyadh, منطقة الرياض
  • Perform detailed product reviews and comparisons for complex...
  • Support team in putting together of commercial internal and...
منذ أسبوعين

Key Account Manager

Division50
Jeddah, منطقة مكة المكرمة
We’re hiring a Key Account Manager to join our growing team in Riyadh! If you’re passionate about client relationships, solution...
منذ 3 أسابيع

Project Manager

Hire My Tech
Medina, منطقة المدينة المنورة
Hire My Tech is Hiring for One of Our Clients! We're hiring a Project Manager for a digital platform focused on fresh agricultural...
منذ 3 أسابيع

Bar Manager / Mixologist

Career Land Center
Riyadh, منطقة الرياض
  • Oversee daily bar operations and staff
  • Manage inventory and cost control
  • Collaborate with culinary and service teams 3–5 years’...
منذ أسبوعين

Service Coordinator

XCMG
Riyadh, منطقة الرياض
٤٬٠٠٠ ر.س.‏ - ٥٬٠٠٠ ر.س.‏
  • Service Scheduling & Coordination
  • Customer Service
  • Job Order Management...
منذ يوم