Company Description
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.
As we continue our expansion into the Kingdom of Saudi Arabia, Faena Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.
Job Description
About the Role
The Director of Spa will oversee the spa operations and lead a team of professionals in delivering exceptional wellness experiences that align with FAENA’s luxury brand standards. This individual will be instrumental in creating a unique and transformative wellness experience for guests, ensuring the spa services meet the highest standards of quality, consistency, and innovation.
Key Responsibilities:
Spa Operations Management: Lead all aspects of spa operations, ensuring a seamless and luxurious experience for all guests. Oversee daily operations, staffing, service standards, and the implementation of all operational policies and procedures.
Team Leadership and Development: Recruit, train, and develop a highly skilled team of spa professionals, fostering a culture of excellence and creating a positive work environment.
Guest Experience: Ensure the highest level of personalized service for spa guests, exceeding expectations and providing a holistic wellness experience that aligns with FAENA’s culture and brand values.
Financial Oversight: Manage the spa budget, financial performance, and revenue generation initiatives. Monitor profitability, control costs, and implement strategies to enhance revenue streams through treatments, products, and spa packages.
Product and Service Innovation: Regularly assess and evolve the spa menu, introducing new and innovative treatments and wellness programs that appeal to our high-end clientele. Ensure all spa offerings remain in line with global wellness trends and guest expectations.
Collaboration with Management: Work closely with the Hotel Manager, F&B, and other departments to ensure seamless integration of the spa services within the broader hotel experience. Ensure all spa activities are aligned with FAENA's brand values and operational goals.
Compliance and Health & Safety: Ensure adherence to health and safety standards, industry regulations, and FAENA’s internal policies regarding spa operations and guest well-being.
Brand Representation: Be a brand ambassador for FAENA, ensuring that all spa services and experiences reflect the luxury, art, and cultural values of the brand. Foster a strong understanding of the FAENA culture and its commitment to excellence.
Qualifications
Minimum of 5-7 years of experience in luxury spa management, with a proven track record in a senior leadership role, ideally in pre-opening or high-end resort/spa environments.
Strong leadership skills, with the ability to inspire, mentor, and motivate a diverse team.
Expert knowledge of spa operations, including service standards, financial management, team development, and wellness trends.
Passion for wellness, with a deep understanding of the spa industry, treatments, and wellness offerings.
Exceptional guest service orientation, with the ability to anticipate and exceed guest expectations.
Excellent communication, interpersonal, and organizational skills, with the ability to collaborate across departments.
Knowledge of local regulations related to health, safety, and wellness services.
Fluency in English; additional languages are a plus.
Additional Information
What Awaits You...
The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels but also to creating a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is deeply passionate about creating exceptional hospitality experiences and exploring new locations with every opportunity.
A competitive package along with plenty of development opportunities to grow within the organization.
FAENA The Red Sea is set to become a world-class destination, offering luxury accommodations, unparalleled service, and extraordinary experiences. As a member of our team, you will play a pivotal role in shaping and building the teams that will bring this iconic brand to life and ensure the continued success of the property.
If you are looking to make a significant impact on an ambitious, high-profile project and are excited to help shape the future of FAENA The Red Sea, we invite you to apply for this exceptional opportunity.
