Job Title: Operations and Community Manager
Department: Operations
Reports To: CEO
Location : - Riyadh - KSA
Job Summary:
The Operations and Community Manager is responsible for ensuring exceptional client satisfaction by delivering top-tier influencer marketing services. This role oversees the operations and community teams, manages client expectations, develops strategies to exceed targets, and strengthens relationships with clients and influencers. The position requires the ability to coordinate cross-functional teams, manage shifts operating 24/7, and support sales efforts to close deals and secure upsells.
Key Responsibilities:
Client Management:
- Client Success: Ensure client satisfaction by delivering top-notch influencer campaigns aligned with their goals.
- Relationship Building: Foster strong relationships with current and previous clients through regular communication and trust-building initiatives.
- Strategic Planning: Develop and execute client-specific plans and strategies, including a yearly calendar of activities and recommendations.
- Meetings & Updates: Conduct ongoing weekly meetings with clients to review progress, provide updates, and propose innovative solutions.
Team Management:
- Leadership: Manage and mentor the operations and community teams to achieve KPIs and develop their skills.
- Shift Oversight: Organize and manage a 24/7 operational schedule, ensuring smooth transitions between shifts.
- Performance Monitoring: Track team KPIs, provide feedback, and create tailored development plans to improve efficiency and performance.
Campaign Oversight:
- Execution Excellence: Oversee the execution of influencer marketing campaigns, ensuring timely delivery and quality standards.
- Influencer Management: Handle relationships with influencers, ensuring they align with campaign requirements and brand values.
- Campaign Monitoring: Track the performance of campaigns, provide detailed reports, and identify areas for improvement.
Sales Support:
- Collaboration: Work closely with the sales team to ensure seamless communication with clients.
- Closing Deals: Assist in finalizing agreements and upselling services to existing clients by identifying additional opportunities.
Operations:
- Coordination: Ensure smooth communication and collaboration across departments, including sales, marketing, and client success teams.
- Process Improvement: Identify bottlenecks in operations and recommend improvements for greater efficiency and effectiveness.
- Reporting: Prepare and share weekly, monthly, and quarterly reports on team performance, client satisfaction, and campaign success metrics.
Strategy & Growth:
- Market Insights: Stay updated on influencer marketing trends to ensure Grand Community remains a market leader.
- Innovation: Propose new initiatives to enhance services, attract clients, and improve operational workflows.
- Business Development: Contribute to the growth of the company by identifying and pursuing new business opportunities.
Key Requirements:
- Experience: 3+ years in operations, community management, or a similar role, preferably in influencer marketing, Experience in Saudi Arabia of no less than 3 years
- Leadership Skills: Proven ability to lead and develop high-performing teams.
- Client Focus: Strong client relationship management skills with a track record of exceeding expectations.
- Organizational Skills: Exceptional ability to manage multiple tasks, prioritize work, and meet deadlines.
- Communication: Excellent written and verbal communication skills, with the ability to communicate effectively across teams and with clients.
- Analytical Thinking: Strong analytical skills to evaluate performance and propose actionable solutions.
- Tech-Savvy: Proficient in CRM tools, project management software, and analytics platforms.
Preferred Qualifications:
- Experience in influencer marketing or digital marketing.
- Familiarity with global influencer trends and campaign strategies.
- Advanced knowledge of team management software and tools.
This comprehensive JD ensures clarity on responsibilities while aligning with Grand Community's ambitious goals and global operations. Let me know if you’d like to refine this further!
If you’re interested, send me your CV to [email protected] Or Via WhatsApp Number
https://wsend.co/201017980484
with the subject “ Operations and Community Manager "
Job Type: Full-time
Pay: ﷼9,000.00 - ﷼13,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- Marketing Agency & Operation & Client Service & : 3 years (Required)
Language:
- Fluent (Required)
License/Certification:
- License a Car (Required)
Location:
- Riyadh (Required)
