It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be leading, directing and optimizing your customer care team (CCL) to continuously provide customer excellence and sustainable growth across your scope of responsibility.
Utilizing your strong forwarding + market knowledge, you will drive service improvement activities to ensure customer satisfaction with our products, services and features.
How you create impact
- To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality and close collaboration with operational + commercial key stakeholders, along with sea logistics management to optimize the customer experience.
- To own, monitor and drive all sales activities.
- To ensure best-in-class customer onboarding.
- To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems, including customer reporting for SME customers.
- To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
- To focus on continuous improvement of processes + controls, including customer complaint management, aiming for a consistent delivery against the customer promise.
- To ensure delivery against all financial targets + strategic objectives across all CCLs.
What we would like you to bring
- Strong customer relationship skills with a focus on engagement, retention, and service excellence.
- Proven sales experience with the ability to drive and monitor commercial activities.
- Expertise in customer onboarding and process optimization for seamless service delivery.
- Proficient in data accuracy and reporting, especially for SME customer management.
- Effective cross-functional communicator with experience in logistics coordination and stakeholder collaboration.
What's in it for you
We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
