Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking a dynamic and efficient Assistant Operation Manager to join our team in Madinah, Saudi Arabia. In this role, you will support the Operations by overseeing daily Rooms operations, optimizing processes, and ensuring smooth workflow across the organization.
- Assist in planning, directing, and coordinating operational activities in rooms to maximize efficiency and productivity
- Support the Operations Manager in developing and implementing operational policies and procedures
- Supervise and mentor team members, providing guidance and fostering a positive work environment
- Analyze operational data and prepare reports for senior management
- Identify areas for improvement and propose innovative solutions to enhance operational performance
- Collaborate with other departments to ensure seamless coordination of activities
- Monitor inventory levels and manage supply chain processes
- Ensure compliance with company policies, industry standards, and local regulations
- Participate in budget planning and cost control measures
- Handle customer inquiries and resolve operational issues promptly
Qualifications
- Bachelor's degree in Business Administration, proven Experience in Housekeeping & Rooms Management
- 5 years of experience in Luxury operations & rooms management or a similar role
- Proven track record in team leadership and supervision
- Strong problem-solving and decision-making skills
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office Suite and familiarity with ERP systems
- Demonstrated ability to manage multiple projects and prioritize tasks effectively
- Knowledge of operational best practices and process improvement methodologies
- Experience in budget management and cost control
- Ability to work in a fast-paced environment and adapt to changing priorities
- Project Management certification (e.g., PMP) is preferred
- Fluency in English; knowledge of Arabic is a plus
Additional Information
Ability to work well under pressure in a fast paced environment
Excellent communication skills and a professional presentation
Ability to work cohesively with fellow colleagues as part of a team
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
