Value Based Operations

Role Purpose:

To support value based care operations in operational workflows, analyze patient-reported outcomes (PROMs) and collaborate across teams to optimize patient outcomes, ensure smooth execution of VBHC projects cost effectively.

Key Accountabilities:

1-VBC Operations:

• Assist in developing and executing operational plans for VBHC programs to improve workflow efficiency and care outcomes.
• Track PROMs implementation and quality metrics to monitor performance trends and support continuous improvement.
• Support in creating dashboards and reports to facilitate data driven decisions.
• Identify gaps in VBC operational workflows and suggest enhancements to optimize workflow processes.

2-Digital Solutions Enhancement:

• Assist with digital enhancements for VBC data management to streamline information flow and enable real time access to insights.
• Ensure the accuracy and scalability of systems to support program expansion and reliable analytics.
• Support innovative solutions to healthcare challenges by piloting new tools and offering feedback for system improvement.

3-Patient Recovery Tracking:

• Ensure PROMs recovery from patients who miss initial completion by initiating follow-up calls that support participation.
• Conduct follow up calls/messages using structured scripts to encourage PROMs completion and reinforce the importance of patient input.
• Address and document patient-reported barriers to PROMs completion to inform targeted strategies for improving response rates.
• Provide assistance for technical challenges to minimize drop offs due to system issues and enhance patient experience.

• Ability to navigate through software applications.
• Ability to multi-task in a fast-paced changing environment and work well under stress
• Good trouble shooting, problem-solving and analytical skills
• Excellent follow up skills
• Good communications skills
• Good organizational and data analysis skills.
• Familiarity with data visualization tools (e.g., Excel, Power BI, Tableau).

Bachelor's degree healthcare administration, business or related field