Soum is on a mission to revolutionize e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings. In recognition of our impact and growth, we were proudly named one of the Top 10 LinkedIn Startups in Saudi Arabia for 2024.
Key Responsibilities:
- Assist in preparing tailored sales quotes and proposals.
- Respond promptly to client inquiries and provide accurate information about Soum’s services.
- Maintain effective communication with clients, ensuring timely follow-ups and issue resolution.
- Organize and manage customer information for enhanced communication and service delivery.
- Accurately process customer orders in a timely manner.
- Ensure all orders comply with Soum’s internal policies and standards.
- Collaborate with internal teams to ensure smooth order fulfillment.
- Collect, analyze, and report sales performance metrics.
- Prepare insightful sales reports and dashboards for management.
- Monitor and share customer feedback to optimize sales strategies.
- Adhere to Soum’s policies and compliance standards in all sales activities.
- Ensure all processes meet company and industry regulations.
Requirements:
- 0-2 years of experience in sales Customer Service, Operations.
- Nationality Saudi.
- Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven ability to meet and exceed sales targets.
- Strong skills in negotiation and relationship-building.