At Six Flags Qiddiya City and Aquarabia Qiddiya City, the Entertainment and Events Supervisor serves as a pivotal link between frontline staff, performers and management, reporting directly to the Entertainment & Events Manager. Responsible for overseeing day-to-day operations, the Supervisor ensures the smooth execution of entertainment offerings and events throughout the park. They provide guidance and support to team members, ensuring adherence to operational procedures, guest service standards, and safety protocols. Additionally, the Supervisor assists in staff training, scheduling, and performance management, fostering a positive and productive work environment. With a focus on effective communication, leadership, and problem-solving, the Supervisor plays a vital role in contributing to the overall success of entertainment experiences within the park, enhancing guest satisfaction and park performance.
Key Responsibilities:
- Manage the daily operations of entertainment offerings, ensuring seamless execution
- Train, schedule, and supervise entertainment performers and staff
- Oversee the setup and strike of shows, events, and entertainment offerings
- Conduct daily opening and closing procedures, ensuring operational readiness
- Regularly evaluate entertainment performances to ensure they meet the park’s standards for quality, safety, and guest engagement, providing constructive feedback to performers
- Collaborate with other departments such as Technical Services and Guest Operations to ensure seamless execution of entertainment offerings and events
- Respond promptly to guest or team member concerns, resolve issues effectively and report incidents to management, following park protocols
- Provide input and suggestions for enhancing existing entertainment programs or developing new offerings to align with guest feedback and park objectives
Requirements
Education:
A minimum High School Diploma or equivalent
Experience:
2-5 years’ experience in a supervisory role within a theme park, cruise line or similar
Skills:
- Strong leadership, management and team building skills
- Excellent verbal and written communication skills
- A passion for delivering exceptional guest experiences and creating lasting memories
- Meticulous attention to detail and a focus on quality
- Ability to adapt to changing priorities in a fast-paced environment
- Strong organisational skills and the ability to multitask effectively
- Exceptional time management skills to prioritise tasks and meet deadlines
- Understanding and appreciation of cultural diversity and sensitivities, with the ability to create an inclusive environment for team members and guests
- A valid driver’s license is preferred
- Proficiency in English, fluency in Arabic is a plus