About the job
As a Solutions Engineer, you'll play a key role in working with our enterprise clients to understand their specific challenges and design workflows that enhance their operations. You'll partner with clients to help them effectively integrate Lean’s products into their existing processes, ensuring they achieve their goals while maximizing the use of our offerings. Your efforts will enable our customers to shape the future of fintech, making a real impact in the industry.
In this role, you'll be responsible for ensuring smooth integrations between our clients and Lean. You'll lead the technical pre-sales relationship, uncovering technical needs, proposing practical solutions, and demonstrating our products' capabilities. By anticipating potential issues and offering thoughtful solutions, you'll build and maintain trust with our clients, ensuring they have a positive experience with our products.
You’ll be one of the founding members of Lean’s solutions engineering team and so you’ll be involved in shaping how we operate. If that excites you, keep reading.
Who are we
Lean enables companies to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user’s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.
Some of Lean’s clients include the likes of Tabby, Nayifat, Tamam, Circlys, and many more, making it the region’s most valuable Open Banking platform. The company has now processed over a billion dollars, and its products are also connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENA region.
What you’ll do
The key KPI for Solutions Engineers at Lean is the consumption revenue of your clients in the first six months after going live with Lean
Enable clients to innovate and build the future of fintech with Lean’s solutions.
Lead the technical and product sales efforts, recommending best-practice solutions and guiding clients on how to effectively use Lean’s APIs.
Establish yourself as a trusted advisor by understanding client technical challenges through discovery processes and designing innovative solutions that address business needs.
Ensure an exceptional client experience throughout the project lifecycle, focusing on understanding and addressing client needs.
Maximize clients' use of Lean’s offerings to achieve their business goals.
Take initiative to identify and resolve issues, both for clients and internally, contributing to organizational growth.
Be hands-on, energetic, and passionate, demonstrating creative problem-solving skills and the ability to lead others to success.
Act as the voice of our clients to the product team, providing feedback on early products to ensure they meet client needs and expectations.
Requirements
High level of curiosity and a willingness to learn, coupled with a strong work ethic.
Proficiency in Arabic to effectively communicate with our clients in the region and understand their needs comprehensively.
2-3 years of experience in roles such as solutions engineer, pre-sales engineer, or solutions architect.
Strong client-facing skills, capable of presenting and advocating for Lean’s products effectively.
Experience working with API companies, with proficiency in calling APIs and debugging high level technical errors.
Strong writing skills for effective documentation and communication.
Experience as a product manager is a plus. If you’re a product manager or product designer who wants to be client facing, this is a great role for you. You’ll spend a lot of time with clients and use your product sense to design the best possible feature our clients can adopt!
Excellent organizational skills and ability to build relationships with internal teams and client stakeholders.
NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!
Why Join us?
Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.
To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we’re committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.
To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.
Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!
Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data