SWATX is seeking a Senior Applications Operation Specialist to take a leadership role in managing the operational integrity of our software applications. This position involves overseeing application deployments, monitoring performance, and implementing strategies to enhance application reliability and efficiency. You will be the go-to expert for operational issues, working closely with technical teams to ensure seamless service delivery and exceptional user experience.
Key Responsibilities:
- Lead and coordinate the deployment, configuration, and optimization of applications in production environments.
- Proactively monitor application performance, identify issues, and implement corrective actions to minimize downtime.
- Utilize analytics and monitoring tools to generate actionable insights and drive continuous improvement.
- Collaborate with Development, QA, and Support teams to diagnose and resolve complex application problems.
- Develop and enforce operational procedures and best practices to ensure consistent application management.
- Mentor junior team members and provide training on operational procedures and tools.
- Coordinate application updates, patches, and enhancements, ensuring minimal disruption to users.
Requirements
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in application operations, support, or a similar role, with a proven track record of managing complex applications.
- In-depth knowledge of application performance monitoring and incident management practices.
- Strong analytical and troubleshooting skills to address critical issues effectively.
- Demonstrated experience with automation tools and scripting languages.
- Excellent communication and interpersonal skills, capable of liaising with both technical and non-technical stakeholders.
- Familiarity with ITIL frameworks and agile methodologies is advantageous.