Position
The Retail Manager plays a critical role in driving retail performance, optimizing operational excellence, and delivering exceptional customer experience in alignment with brand values in Saudi Arabia.
This role leads store teams, partners cross-functionally with key departments, and champions innovation, education, and a customer-first culture.
Reporting to: Director of Retail & Education, Middle East
Location: Riyadh, Saudi Arabia
Job responsibilities
RETAIL STRATEGY & PERFORMANCE
- Develop and execute strategies to drive sales and elevate brand presence.
- Monitor KPIs with the Business Analyst to improve store performance.
- Lead customer engagement initiatives aligned with brand values.
- Ensure operational excellence and service consistency across stores. Manage inventory, stock movement, and replenishment processes.
-
SALES & PERFORMANCE
- Set and track sales targets to ensure revenue growth.
- Analyze store performance data with the Retail Business Analyst.
- Drive conversion and customer retention strategies.
- Hold teams accountable for meeting KPIs. Collaborate on product launches and sales planning with brand team
-
RETAIL OPERATIONS MANAGEMENT
- Oversee daily operations across all retail locations in Saudi Arabia (Sephora)
- Optimize stock and supply chain efficiency with cross-functional teams.
- Implement best practices for loss prevention and risk management.
- Ensure effective execution of marketing campaigns and launches. Use customer feedback to refine operational processes.
-
CUSTOMER FOCUS
- Champion an inclusive and elevated customer experience.
- Leverage data to shape personalized service strategies.
- Train teams in storytelling and service excellence.
- Address feedback to improve in-store experience. Lead local outreach and brand engagement events
-
MERCHANDISING STANDARDS
- Maintain brand integrity through consistent visual merchandising.
- Use shopper insights to refine merchandising strategies.
- Ensure successful execution of new launches and displays.
- Optimize store layouts to support sales goals. Monitor stock levels and merchandising execution.
-
TEAM DEVELOPMENT
- Lead and mentor retail teams to build a high performance culture.
- Support career growth and succession planning.
- Partner with HR on training and development programs.
- Use data to guide coaching and performance reviews
- Foster a collaborative, engaged, and accountable culture.
Profile
Fluent in both English and Arabic (mandatory)
- Passion for innovation, inclusivity, and upholding brand integrity in a fast-paced retail environment.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.