We’re looking for a detail-oriented and customer-focused Reservation Agent to handle guest bookings and inquiries. As part of our IHG family, you’ll ensure smooth and accurate reservation processes, provide excellent guest service, and contribute to maximizing room revenue by managing booking requests efficiently.
Key Responsibilities
Manage incoming reservation requests via phone, email, and online channels.
Provide accurate information about room availability, rates, and hotel services.
Process bookings promptly and accurately using the reservation system.
Handle guest inquiries, changes, and cancellations professionally.
Collaborate with Front Office and Sales teams to optimize room occupancy.
Maintain up-to-date knowledge of hotel policies, promotions, and distribution channels.
Assist with reporting and administrative tasks as needed.
Ensure compliance with IHG brand standards and data protection policies.
Key Skills & Experience
Previous experience in hotel reservations or front office roles preferred.
Strong communication and customer service skills.
Detail-oriented with excellent organizational abilities.
Proficient in reservation and property management systems (PMS).
Ability to handle multiple tasks efficiently in a fast-paced environment.
Positive attitude and team player.
Flexibility to work shifts, including weekends and holidays.
At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.