The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Reporting to the Director of Professional Services, the Principal Customer Enablement Specialist will be responsible for delivering full-time, on-site software engineering support to one of our largest and most strategic customers in the Middle East.This critical role is dedicated to driving Customer’s operational excellence by optimizing workflows and enhancing project efficiency through tailored customization of AspenTech proprietary software. As a trusted advisor, you will collaborate closely with the Customer to identify their unique challenges and deliver innovative solutions that ensure long-term success and value. This is an exciting opportunity to have a direct, meaningful impact on the success of both our customer and AspenTech’s continued growth in the region.
Your Impact
- Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
- Troubleshoot & resolve complex technical and/or engineering-related problems reported by customers using AspenTech’s proprietary software.
- Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
- Collaborate with R&D and Product Management on error report, software patch installation and testing.
- Develop applications and modules using AspenTech SDK to extend or add functionalities for existing software.
- Adhere to contractual obligations and communicate potential gaps to management.
- Provide timely reporting KPIs for operations, financial, and corporate requirements.
- Collaborate with other AspenTech functions to maintain and develop business opportunities.
- Develop strong relationships with Customer, building an understanding of their business needs and challenges.
What You'll Need
- Bachelor's or Master’s degree in System or Software Engineering
- Minimum of 8+ years of relevant experience in system or software engineering. University experience may count.
- Knowledge of geoscience-related disciplines such as Geology or Geophysics is a plus.
- Previous experience with AspenTech Seismic Processing and Imaging Suite (Aspen Echos, Aspen GeoDepth) or other advanced tool from another vendor is a plus.
- Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
- Ability to identify opportunities that create value for customers with a strong customer first mindset.
- Ability to proactively take the leads in resolving complex technical issues and/or difficult organisational problems with an innovative approach.
- Ability to manage multiple responsibilities and competing priorities.