Job Description:
Essential Job Functions:
Lead a team of Storage and backup administrators, providing guidance and mentorship.
Set goals, monitor progress, and ensure the team meets the bigger team objectives.
Collaborates with individuals inside own team and with other global IT teams to complete project work.
Engages with all levels of management and key stakeholders to develop, implement, and manage support and operational objectives.
Identify and incorporate future service management needs into a well-considered multi-year roadmap across the support areas.
Supports achievement of performance goals, budget goals, team goals, etc.
Building the organizational capacity necessary to execute the strategy.
Skilled in generating custom reports/dashboards and Knowledgebase documentation.
Strong understanding of storage technologies (SAN, NAS, cloud storage), operating systems, networking concepts, and backup solutions.
Perform installation, implementation of storage systems, and hyper-converged infrastructure (HCI) from vendors such as Dell, IBM and HPE.
Assist in the deployment and configuration of virtualization environments.
Manages and maintains an organization's data storage systems, includes ensuring data availability, integrity, and security through various tasks like configuring, monitoring, and troubleshooting storage hardware and software.
Ensure all backup solutions are logging, alerting and notifications are enabled/configured along with monitoring the completion/failure of all backup schedules.
Working with other IT teams (network, database, application) to ensure efficient data storage and retrieval.
Manage and operate backup solutions including job creation, monitoring, and basic troubleshooting.
Collaborate with senior engineers to support and maintain data center infrastructure.
Create and maintain technical documentation, including Low-Level Design (LLD) and As-Built documentation.
Support day-to-day data center operations, including equipment racking, cabling, and hardware maintenance.
Understanding of networking fundamentals and data center operations.
Ensure backup solution Disaster Readiness, backups availability and backup operations functionality in Disaster recovery situations.
Work with the application stakeholders to define the backup policies, recovery objective, backup schedules and recovery time intended for each application & provide support to the applications different teams during projects and implementations.
Apply technology best practices, upgrades, apply vendor recommendations, & service and operation level agreements (SLA/OLA), in addition to abiding to target Key Performance Indicators (KPIs).
Follow best practices and procedures to ensure a secure, stable, and high-performing environment.
Basic Qualifications:
Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role
Proven experience in infrastructure technology management
Proficiencies in technical knowledge and teamwork
A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
An advanced degree in a relevant field is a plus
Candidates must have strong working knowledge of Dell PowerMax, ScaleIO, Isilon, Dell Data Protection, Data Domain (incl. CRS).
Relevant storage and backup or infrastructure certifications are a strong advantage.
Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Certified Cloud Practitioner, are a plus
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