Job Title: IT Analyst - Tamheer
Position Overview:
As an IT Analyst for Tamheer Program, you will install and maintain computer systems and networks aiming for the highest functionality. You will also train users of the systems to make appropriate and safe usage of the IT infrastructure.
A successful IT Support Analyst must have a basic knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.
General Description of Role and Responsibilities that you will learn:
- Provide exceptional customer service via phone, in person, and email as appropriate.
- Resolve support issues, including troubleshooting connectivity, mobile devices, hardware, and software issues.
- Troubleshoot corporate equipment connecting to the LAN and WAN, including VPN and remote users.
- Perform user administration duties.
- Perform tasks utilizing AD.
- Remote Desktop support.
- Responsible for setting a plan and commencing a new office\site setup and decommissioning.
- Web-based ticketing systems (basic knowledge), logging customer/employee queries.
- Advanced printer / peripheral device troubleshooting.
- Install, modify, and repair computer hardware and software.
- TCP/IP, DNS, and DHCP knowledge.
- Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
- Check computer hardware (HDD, mouse, keyboards, etc.) to ensure functionality.
- Install and configure appropriate software and functions according to specifications.
- Develop and maintain local networks in ways that optimize performance.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
- Identify computer or network equipment shortages and place orders.
Qualifications, Experience, Knowledge and Skills:
- Bachelor's degree in computer science, engineering, or a relevant field.
- Eligible for Tamheer program
- Microsoft operating system Knowledge.
- Microsoft Windows Servers Knowledge.
- Good communication ability.
- Professional proficiency in English.
- In-depth understanding of diverse computer systems and networks.
- Good knowledge of internet security and data privacy principles.
If you are a motivated and talented IT professional looking to join a global leader in construction, project management, and consultancy company we want to hear from you. Apply now to join our team at Hill International.