Company Description
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
Job Description
- Perform IT maintenance activities on a monthly basis.
- Follow all Accor IT Policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan etc.
- Assist with implementation of Accor IT brand standards, new technologies, systems and projects.
- Identify IT related risks and issues and escalate them to hotel management and IT Cluster Director.
- Escalate IT issues to IT Cluster Director.
- Travel as required by the business.
- Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.
- Provide technical support and training on systems and networks.
- Participate in Accor regional eLearning platform.
- Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.
- Ensure backup of all relevant user generated data.
- Troubleshoot and carry out repairs and data backup / restoration when necessary.
- Monitor systems and network performance on an ongoing, daily basis.
- Install and configure software and hardware as per Accor standard.
- Understand the applicability of new and improved IT developments and solutions.
- Display ability to identify potential upgrades, enhancements, new products and their effects
- Conduct basic software training.
- Demonstrate good understanding of the hotel’s software / hardware.
- Conduct tests on hardware /software for maintenance purposes.
- Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.
- Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.
- Install only the latest, original and properly licensed software is running on the hotel’s systems and computers.
- Maintain software licenses and follow recommended upgrade schedules.
- Provide local first level technology, guest & employee end-user support.
- Troubleshoot issues on hotel's local network, computers, software and systems.
- Work as onsite hand-and-eyes function for remote support.
- Assist the IT New Developments team with new hotel developments and hotel integration projects as required.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Strong knowledge of IT infrastructure, network administration, and system security
- Proven experience in managing IT projects and implementing new technologies
- Excellent problem-solving skills with the ability to analyze complex technical issues
- Strong leadership and team management abilities
- Outstanding communication skills, both verbal and written
- Ability to explain technical concepts to non-technical stakeholders
- Experience with cloud computing platforms and virtualization technologies
- Knowledge of IT service management frameworks (e.g., ITIL)
- Familiarity with IT project management methodologies
- Microsoft Certified System Engineer (MCSE) or equivalent certification (preferred)
- Understanding of hotel operations and applications (preferred)
- Excellent time management and organizational skills
- Ability to work in a fast-paced, dynamic environment
- Strong customer service orientation with a collaborative approach
Additional Information
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination, scheduling, and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.