Company Description
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
Job Description
Fairmont the Red Sea, located in the beautiful coastal city of Umluj, Saudi Arabia, is seeking a dedicated and experienced Housekeeping Supervisor to join our team. As a Housekeeping Supervisor, you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction in our luxury hotel.
- Oversee and coordinate daily housekeeping operations, ensuring efficient and timely completion of tasks
- Lead, train, and motivate a team of housekeeping staff to deliver exceptional service
- Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness standards
- Manage inventory of cleaning supplies and equipment, ensuring proper stock levels and budget adherence
- Implement and enforce health and safety protocols in accordance with hotel policies and local regulations
- Address and resolve guest concerns promptly and professionally
- Collaborate with other departments to ensure seamless hotel operations
- Develop and maintain cleaning schedules and rotation plans
- Participate in the recruitment and performance evaluation of housekeeping staff
- Stay updated on industry trends and implement best practices in housekeeping operations
Qualifications
- Proven experience in housekeeping supervision or management, preferably in a luxury hotel setting
- Strong leadership skills with the ability to motivate and guide a diverse team
- Excellent attention to detail and commitment to maintaining high cleanliness standards
- Superior time management and organizational skills
- Exceptional communication abilities, both verbal and written
- Proficiency in problem-solving and decision-making
- In-depth knowledge of cleaning techniques, products, and equipment
- Familiarity with luxury hospitality standards and guest service expectations
- Understanding of health and safety regulations in the hospitality industry
- High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field preferred
- Relevant hospitality certifications (e.g., AHLEI Certified Hospitality Housekeeping Executive) are a plus
- Flexibility to work varying shifts, including weekends and holidays
- Physical stamina to perform tasks that may involve standing, walking, and lifting throughout the day
- Proficiency in English; knowledge of Arabic or other languages is an advantage
Additional Information
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination, scheduling, and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.