As a Housekeeping Order Taker, you are crucial to facilitating effective communication and coordination within the Housekeeping Office. Your key responsibilities include overseeing administrative tasks, maintaining meticulous records, delivering exceptional customer service, and contributing to the overall cleanliness and organization of the office.
Key Job Responsibilities:
- Safeguard, record, and manage all keys and documents within the Housekeeping Office.
- Organize and file daily activity reports efficiently in the Housekeeping Office.
- Promptly answer phone calls, adhering to established telephone etiquette and standards.
- Record all incoming calls, ensuring proper dissemination and follow-up on messages.
- Manage Lost & Found matters, including receiving, recording, storing, claiming, and clearing items.
- Update and maintain housekeeping files, ensuring accuracy and completeness.
- Generate and print system reports for the room discrepancy report in the morning and afternoon; submit copies to Finance and Front Office.
- Coordinate baby-sitting services for guests and prepare attendance sheets for monthly payroll.
- Maintain the cleanliness and tidiness of the Housekeeping Office.
- Regularly clear outdated reports on a monthly basis, following hotel standards for record-keeping.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.