Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking an experienced and detail-oriented Executive Housekeeper to join our team in Sofitel Shahd Al-Madinah, Saudi Arabia. As the leader of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction throughout our luxury hotel.
- Oversee daily operations of the housekeeping department, including staff management, scheduling, and training
- Develop and implement efficient cleaning procedures and quality control measures
- Conduct regular inspections of guest rooms, public areas, and facilities to maintain impeccable cleanliness standards
- Manage inventory of cleaning supplies and equipment, ensuring optimal stock levels and cost-effectiveness
- Coordinate with other departments, such as Front Desk and Engineering, to address guest needs promptly
- Handle guest complaints and special requests with professionalism and efficiency
- Implement and maintain safety protocols and grooming standards for housekeeping staff
- Prepare and manage departmental budgets and reports
- Stay updated on industry trends and implement innovative housekeeping practices
- Ensure compliance with local regulations and cultural sensitivities in housekeeping operations
Qualifications
- Minimum of 5 years of experience in housekeeping management in a luxury (5-star) hotel setting.
- Proven leadership skills with the ability to motivate and manage a diverse team
- Excellent communication and interpersonal skills
- Strong attention to detail and exceptional organizational abilities
- In-depth knowledge of cleaning techniques, equipment, and supplies
- Proficiency in inventory management and budgeting
- Experience with quality control measures and implementing standard operating procedures
- Ability to work efficiently under pressure and maintain composure in stressful situations
- Customer-focused mindset with a commitment to delivering exceptional guest experiences
- Familiarity with hospitality industry standards and best practices
- Proficiency in relevant computer software, including property management systems
- Knowledge of local customs and cultural sensitivities in Madinah, Saudi Arabia (preferred)
- Fluency in English; knowledge of Arabic is a plus
Additional Information
Ability to work well under pressure in a fast paced environment
Excellent communication skills and a professional presentation
Ability to work cohesively with fellow colleagues as part of a team
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.