Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a professional and determined Saudi Shift Manager to join our team in the historic city of AlUla, Saudi Arabia. As a Shift Manager, you will be responsible for overseeing daily operations, ensuring exceptional experiences for our guests, and leading our team to maintain the highest standards of service and efficiency.
- Manage and coordinate daily operations of the property, ensuring smooth functioning of all departments
- Lead, motivate, and supervise staff to deliver outstanding customer service and maintain high performance standards
- Handle guest inquiries, complaints, and special requests promptly and professionally
- Monitor and maintain compliance with health, safety, and security regulations
- Implement and oversee quality control procedures to ensure consistent service delivery
- Manage inventory, budgets, and financial aspects of daily operations
- Conduct regular inspections of the property to maintain cleanliness and presentation standards
- Collaborate with other departments to organize and execute events and promotions
- Prepare and analyze reports on operational performance, guest feedback, and staff productivity
- Stay informed about local events and attractions in AlUla to provide recommendations to guests
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum 3-5 years of experience in hospitality management or related field, including supervisory or management role
- Proven leadership skills with the ability to motivate and guide a diverse team
- Excellent customer service skills and a guest-centric mindset
- Strong problem-solving abilities and decisive decision-making skills
- Proficiency in operational management and budgeting
- Outstanding communication skills, both verbal and written
- Ability to work flexible hours, including nights, weekends, and holidays
- Computer literacy, including proficiency in MS Office and property management systems
- Knowledge of Saudi Arabian hospitality industry standards and regulations
- Understanding of local culture and customs in AlUla and Saudi Arabia
- Fluency in English; Arabic language skills are highly desirable
- First Aid and CPR certification (preferred)
- Ability to remain calm and effective in high-pressure situations
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus