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Job Description
We are seeking a professional and determined Saudi Shift Manager to join our team in the historic city of AlUla, Saudi Arabia. As a Shift Manager, you will be responsible for overseeing daily operations, ensuring exceptional experiences for our guests, and leading our team to maintain the highest standards of service and efficiency.
- Manage and coordinate daily operations of the property, ensuring smooth functioning of all departments
- Lead, motivate, and supervise staff to deliver outstanding customer service and maintain high performance standards
- Handle guest inquiries, complaints, and special requests promptly and professionally
- Monitor and maintain compliance with health, safety, and security regulations
- Implement and oversee quality control procedures to ensure consistent service delivery
- Manage inventory, budgets, and financial aspects of daily operations
- Conduct regular inspections of the property to maintain cleanliness and presentation standards
- Collaborate with other departments to organize and execute events and promotions
- Prepare and analyze reports on operational performance, guest feedback, and staff productivity
- Stay informed about local events and attractions in AlUla to provide recommendations to guests
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum 3-5 years of experience in hospitality management or related field, including supervisory or management role
- Proven leadership skills with the ability to motivate and guide a diverse team
- Excellent customer service skills and a guest-centric mindset
- Strong problem-solving abilities and decisive decision-making skills
- Proficiency in operational management and budgeting
- Outstanding communication skills, both verbal and written
- Ability to work flexible hours, including nights, weekends, and holidays
- Computer literacy, including proficiency in MS Office and property management systems
- Knowledge of Saudi Arabian hospitality industry standards and regulations
- Understanding of local culture and customs in AlUla and Saudi Arabia
- Fluency in English; Arabic language skills are highly desirable
- First Aid and CPR certification (preferred)
- Ability to remain calm and effective in high-pressure situations
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus