Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We are seeking a visionary and experienced Director of Operation with a strong rooms background to join our prestigious hotel in Dhahran, Saudi Arabia. As a key member of our executive team, you will be responsible for overseeing all aspects of our rooms division, ensuring exceptional guest experiences, and driving operational excellence.
- Develop and implement strategic plans to optimize rooms division performance and profitability
- Lead and inspire a team of managers and staff across front office, housekeeping, and guest services departments
- Establish and maintain high standards of customer service, cleanliness, and operational efficiency
- Analyze financial data, manage budgets, and implement cost-control measures to maximize revenue
- Collaborate with other department heads to ensure seamless hotel operations and guest satisfaction
- Stay current with industry trends and implement innovative practices to enhance guest experiences
- Ensure compliance with all relevant health, safety, and security regulations
- Develop and implement training programs to enhance staff skills and performance
- Manage inventory, equipment, and supplies for the rooms division
- Resolve complex guest issues and maintain positive guest relations
Qualifications
- Bachelor's degree in Hospitality Management or related field; Master's degree in Business Administration or Hospitality Management preferred
- Minimum 8-10 years of experience in hotel operations, with a proven track record in rooms division management
- Strong leadership and management skills, with the ability to inspire and develop high-performing teams
- Excellent strategic planning and execution abilities
- Proficiency in financial management, budgeting, and revenue optimization
- Outstanding customer service skills and a commitment to delivering exceptional guest experiences
- In-depth knowledge of hotel operations, industry trends, and best practices
- Experience in luxury or upscale hotels
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in hotel management software and Microsoft Office Suite
- Understanding of the local hospitality market in Saudi Arabia is a plus
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Fluency in English; knowledge of Arabic is advantageous
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.