As part of its development of Qiddiya City, Qiddiya Investment Company (“QIC”) will be developing residential communities, retail destinations, office precincts, hospitality & F&B offerings, entertainment venues, staff accommodation, educational, medical, sports & cultural arenas & stadiums (F1, tennis, golf, equestrian, motor sports, aquatics etc.), theme parks and e-gaming concepts in standalone or mixed-use environments.
The Director of Soft Services is Qiddiya’s in-house industry expert for Facilities cleaning and pest control. They form an integral role within the QAM structure, leading service providers and third-party performance reviews, managing engineering aspects of contract governance and acting as a point of expertise for Qiddiya.
They are responsible for the technical maintainability, operability, readiness and future property and facilities management operation of the assets within Qiddiya City. The role retains responsibility for the aspects of assets under the accountability of an operator or nominated party.
The role includes the development and delivery of Facilities service phased mobilization, ramp up/ interim services through to the ongoing property operations of commercial and private assets (directly or indirectly dependent upon asset and QAM strategy).
Key Responsibilities
- Exclusive to Commercial and Private property assets within the scope of QAM.
- Create QAM Change and Transformation operational policies and standards
- Close interface with Operational Readiness
- Assist in developing and implementing Asset Management, Facilities Management Framework and associated Strategies.
- Assist in RFP’s structure and service providers selections.
- Lead the contractual performance deliverables of all Service providers & contractors within QIC FM.
- Delivering QAM obligations as defined within the Ways of Working related to asset handover and operations setup.
- Support and implement a QAM Property, Facilities, Technology and ESG oversight function responsible for:
- Property Governance
- Property Standards
- Property Compliance and Auditing
- Asset Lifecycle Performance and Planning.
- Property Operator performance
- Asset Maintainability and Operability through the design and build phases
- Asset handover, testing & commissioning and certification
- Procurement of technical and specialized service providers for QAM
- Budgeting and Financial Management
- QAM service setup, interim management and operation of property assets either under direct management or through a nominated third-party operator.
- Prepare investment summaries & make recommendations for major CAPEX expenditures.
- Examine and monitor the operating performance of the assets to ensure the return on investment in each asset is maximized through identifying asset enhancement initiatives
- Provide input to monthly, quarterly and annual internal reports to the Executive Committee for all assets in the Retail portfolio
Requirements
- Bachelor’s degree or equivalent, leading soft services within a Facilities Management company.
- Recognized industry membership e.g., IWFM / IFMA.
- 15+ years of Facilities Management experience, 5+ years in a leadership position.
- International experience including prior experience within MENA.
- Proven experience in directing teams and delivering high-quality services in a fast-paced environment.
- Strong understanding of industry best practices related to soft services.
- Excellent interpersonal and communication skills to engage effectively with team members and stakeholders.
- Demonstrated ability to manage budgets, vendor relationships, and service contracts.
- Familiarity with sustainability practices in facilities management is a plus.
- Experience working within the entertainment or hospitality sectors is highly desirable.
Benefits
Attractive compensation and benefits package