Job Title: Customer Success Manager (Inside Sales)
Location: Permanent Work From Home
Company: Koenig Solutions Pvt. Ltd.
Industry: IT Training & Certification
Job Role Summary
We are seeking a high-performing, target-driven Customer Success Manager (CSM) with experience in B2B/B2C/IT sales. The ideal candidate will manage global client relationships, drive lead conversion, and contribute to revenue growth while ensuring excellent customer satisfaction.
Key Responsibilities
- Convert qualified leads into customers and identify upselling opportunities.
- Understand customer needs and provide tailored IT training solutions.
- Conduct research on accounts and identify key stakeholders.
- Build long-lasting client relationships and provide consistent follow-ups.
- Collaborate with internal teams to drive customer success initiatives.
- Mentor or support team members as needed.
- Contribute to Koenig’s automation initiatives through suggestions and testing.
Requirements
- Proven experience in inside sales or customer success (preferably in IT training).
- Strong communication skills – verbal and written.
- Ability to influence and build credibility across all levels of the organization.
- Goal-oriented, self-motivated, and creative.
- Comfortable with CRM tools and automation platforms.
- Ability to work independently in a remote setup.
Mandatory Requirement
Fluency in Arabic and English (both spoken and written) is a must.
This role involves global client interaction, including customers from the Middle East and North Africa regions.
Why Join Koenig?
- Work with Fortune 500 clients
- Learn alongside skilled professionals
- Best-in-industry compensation
- Work-from-home flexibility
- Exposure to global markets and diverse cultures
Job Type: Full-time