We are seeking a motivated and customer-focused Customer Success Executive to join our client's organization in supporting users of a leading fitness app. The successful candidate will serve as the primary point of contact for users, ensuring high engagement, user satisfaction, and long-term retention. This role combines client support, onboarding, and engagement strategies in a dynamic and health-driven tech environment.
Duties and Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring their ongoing satisfaction and success with the fitness app.
- Onboard new customers, guiding them through implementation and adoption processes to maximize value.
- Develop and maintain strong, long-term relationships with clients, understanding their business needs and objectives.
- Proactively identify opportunities for upselling and cross-selling relevant solutions to existing customers.
- Collaborate with internal teams, including sales, product, and support, to resolve client issues and deliver seamless experiences.
- Conduct regular check-ins, business reviews, and feedback sessions with clients to ensure alignment and satisfaction.
- Advocate for customer needs within the organization, influencing product development and service enhancements.
- Manage and resolve escalations with professionalism and urgency, ensuring positive outcomes.
- Document client interactions, feedback, and action plans in CRM systems for transparency and continuous improvement.
Qualifications and Requirements
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 0 up to 5 years of experience in customer success, account management, or a similar client-facing role.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to addressing client needs.
- Experience working in a fast-paced, dynamic environment.
- Ability to manage multiple accounts and priorities simultaneously.
- Familiarity with CRM software and customer success tools.
- Self-motivated with a high degree of initiative and ownership.
- Comfortable working in a hybrid (home/office) arrangement.