- Be part of an industry-leading fintech company redefining customer experience.
- Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
- Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do. Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.
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If you're ready to set new benchmarks in customer experience, we want you on our team!
Join us in redefining customer experience at Tabby!
As a Customer Experience Representative, you’ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role—it’s an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.
- Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
- Postgraduate degree in math, business, marketing, or finance (preferred).
- Strong analytical and problem-solving skills, with the ability to think critically.
- Exceptional communication and interpersonal skills, with a high level of self-awareness.
- Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
- Team player mindset, with the ability to build and maintain strong relationships across teams.
- Resilience under pressure, with a proactive approach to challenges.
- Engage with customers via chat and phone, providing prompt and effective solutions.
- Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
- Champion customer service excellence, ensuring policies and procedures align with company objectives.
- Analyze customer queries, identifying patterns and opportunities for service optimization.
- Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.