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Job Description
We are seeking a friendly and professional Bell man to join our hospitality team in Riyadh, Saudi Arabia. As a Bell man, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay begins on a positive note.
- Greet and welcome guests upon arrival, assisting them with luggage and escorting them to their rooms
- Provide information about hotel amenities, local attractions, and transportation options
- Assist guests with special requests and handle inquiries in a timely and courteous manner
- Maintain the cleanliness and organization of the hotel lobby and entrance area
- Coordinate with valet parking services to ensure smooth arrival and departure experiences for guests
- Assist with luggage storage and retrieval for guests
- Perform basic concierge duties, such as making reservations or arranging transportation
- Collaborate with other departments to ensure guest needs are met efficiently
- Maintain a professional appearance and adhere to hotel dress code and grooming standards
- Ensure compliance with hotel safety and security procedures
Qualifications
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication abilities in English; knowledge of Arabic or other languages is a plus
- Physical stamina to stand for extended periods and lift luggage up to 50 pounds
- Ability to work flexible hours, including evenings, weekends, and holidays
- Excellent time management and organizational skills
- Problem-solving skills to handle guest concerns effectively
- High school diploma or equivalent
- Prior experience in hospitality or customer service preferred
- Familiarity with the local area and attractions in Riyadh is beneficial
- Ability to maintain a positive attitude in a fast-paced environment
Additional Information
Your Team and Working Environment:
Join our vibrant and collaborative Hospitality team as a Bellman, where guest satisfaction, attention to detail, and teamwork are highly valued in a fast-paced and supportive environment. We foster a culture of continuous learning, respect, and service excellence, ensuring each team member plays an essential role in delivering exceptional guest experiences from arrival to departure.
Our Commitment to Diversity & Inclusion:
We take pride in being an inclusive organization dedicated to attracting, hiring, and nurturing diverse talent. We firmly believe that diversity fuels creativity, enhances guest service, and drives excellence across all areas of our operation — including guest services and front-of-house roles.