The Ambassador V – Receptionist will serve as the first point of contact for guests at Six Flags Qiddiya City and Aquarabia. This position involves greeting visitors, providing direction and information, and ensuring a welcoming atmosphere at the reception area. The Ambassador V – Receptionist will play a key role in delivering exceptional customer service, handling inquiries, and managing booking systems while maintaining a professional and friendly demeanor.
Key Responsibilities:
- Greet and welcome guests as they arrive and assist them with check-in and check-out procedures
- Provide information about the park, attractions, services, and events
- Assist in resolving guest inquiries, concerns, and complaints promptly and effectively
- Manage reservations, ticket sales, and payment processing accurately
- Maintain a clean and organized reception area, ensuring all materials and information are up to date
- Collaborate with various departments to ensure seamless operations and guest experiences
- Handle incoming phone calls and emails professionally
- Maintain confidentiality and security of guest information
- Support additional administrative tasks as needed by the management
Requirements
Education: Minimum high school diploma; degree in hospitality or related field preferred.
Experience: 1-2 years of experience in a receptionist or customer service role.
Skills: Strong communication and interpersonal skills, proficiency in Microsoft Office Suite, ability to multitask in a fast-paced environment, fluency in Arabic and English.